Faults is a page to view currently active faults as well as all the faults that appeared during the active session.
There are two main tabs on this page: Active faults and All faults.
Active Faults
In this tab, users can view faults that are currently active in the device. The fault list in this tab shows fault name, trigger time, severity, code, and details of each fault.
Users can use the ‘Clear faults’ button to clear the permanent faults from the device.

Clear Permanent Faults
To make the device safer, critical faults like Thermal Runaway, Voltage Mismatch, and MOSFET Temperature Mismatch need to be cleared manually using the Battery Buddy Tool.
To clear a permanent fault, follow the steps below.
- Go to Faults>Active Faults
- Press the ‘Clear faults’ button
- Select all the faults you want to clear
- Press ‘Clear faults’
All Faults
In this tab, users can view all the faults, active and inactive, that appeared in the device during the whole session. The fault list in this tab shows fault name, trigger time, severity, code, status, and details of each fault.

Fault Sheet
Users can view the guide sheet to understand what different codes of fault represent and what the Buzzer status is for each fault.
All the faults are divided into three categories, namely, Alerts, Faults, and Precations/Warnings