If you require assistance, encounter technical issues, or have feedback on Battery Buddy, the Vecmocon support team is here to help.
Contact Channels:
- Website:
When contacting support, please include:
- Your Battery Buddy application version (visible in the Settings page).
- Your BMS firmware version (visible in the Device Detail panel).
- The Device ID of the connected battery.
- Any relevant log files (if logs are enabled).
- A short description of the issue and steps to reproduce it.
Providing these details will help our support team diagnose and resolve your issue quickly.